Strategies for Dealing with Difficult Patients

Most practices would have experienced a “difficult patient”. Unfortunately such patients can rob you of your time, stress your staff and create one big headache at the practice.

This post provides some practical advice and strategies when dealing with difficult patients.

Build your specialist profile with PODMD

RWS are now creating Medical Podcasts, allowing surgeons and specialists to educate doctors on topics of interest to your referrer base.

A Medical Podcast builds your professional profile by showcasing your specialist expertise, improving communication within the medical industry, and further strengthening relationships with your referrer base.

Award rates changes

The 1 July changes that will impact your Practice.

On 1 July 2017, the minimum wage in the Health Professionals and Support Services Award 2010 increased by 3.3%.

What does this mean to you?

For any practice that has employees covered by the Health Professionals and Support Services Award 2010, and are paying at or close to the minimum wage under the award, it is important to review and increase the employee’s minimum wages.

It is crucial that practices increase staff pay, if they receive award wages, by the 3.3%, with weekly wages rounded to the nearest 10 cents.

Australian Privacy Principles

Changes to Privacy Laws March 2014

The Privacy Act now includes a set of 13 new harmonised privacy principles that regulate the handling of personal information by Australian and Norfolk Island Government Health Providers. The principles are called the Australian Privacy Principles (APPs). They replace both the Information Privacy Principles (IPPs) that applied to Australian Government agencies and the National Privacy Principles (NPPs) that applied to some private sector organisations.

A number of the APPs are significantly different from the existing principles, including APP 7 on the use and disclosure of personal information for the purpose of direct marketing, and APP 8 on cross-border disclosure of personal information.

If you haven’t updated your privacy policy since the March changes, then it’s time to review it.

If you’d like RWS to review your privacy policy, please contact us on 1300 073 239.


What Does Your Waiting Room Say About You – Perception is Reality (Part 1)

Part One – Improving Your Waiting Room

It is vital for practice success that your waiting room conveys the right message about you.  A well thought out space may contribute to the overall satisfaction of patients and staff. The waiting room patient is a captive audience, often for an extended period of time – believe me, they are taking in everything and forming impressions about you –  favourable or not!

Updating medical computer software

Medicare Rebates: As you are probably aware, the government in handing down its 2013 budget, delayed making changes to the medicare rebates until July 2014, a delay of 8 months. Normally these changes would occur on 1st November of each year. This delay also impacts on worker cover rebates, TAC and DVA.

People Problems?

Good staff are hard to find and are vital to the daily running of your practice, but what happens when something goes wrong? Managing staff performance and conduct effectively as well as making sure you comply with all regulations isn’t easy. Do it well and you can reduce your business costs and increase the productivity and efficiency of your staff.