Caroline, RWS director discusses…
On 1 July 2018, the minimum wage in the Health Professionals and Support Services Award 2010 increased by 3.5%.
What does this mean to you?
For any practice that has employees covered by the Health Professionals and Support Services Award 2010 and are paying at or close to the minimum wage under the award, it is important to review and increase the employee’s minimum wages. It is crucial that practices increase staff pay, if they receive award wages, by the 3.5%, with weekly wages rounded to the nearest 10 cents.
At RWS our aim is to create an environment which delivers a sense of calmness, peace, comfort and reassurance so that patients feel they are going to be well cared for. Every minute detail is considered throughout the design process, ensuring the ultimate benefits to both patients and medical professionals.
Out of pocket fees charged by Specialists continues to be a hot topic in the media in recent times. The ABC Four Corners program conducted a report investigating gap fees being charged by specialists. In addition, The Age ran an article on the 26th May 2018 reporting on the AMA’s National Conference in Canberra recently, with doctors overwhelmingly condemning the practice of some specialists charging exorbitant “out-of-pocket” fees to patients, under the guise of “booking fees” and “bill splitting”.
If you get a chance to see the Winter issue of NAB’s Business View you’ll see Caroline Chaplin smiling at you from page 35.
The article “Why I do what I do” talks to five company heads, including Caroline, about what it is that drives them to do what they do. An interesting read.
Making a Positive Impression on Patients – 3 tips for your practice
A major contributor to practice prosperity is the first impression patients form. What we know from years in this business is that patients report back to their GPs about you! Ensure the experience is a positive one.
Is it time for a numbers “health check” at your practice?
Many specialists do not have processes in place to attain and review their monthly data.
As a starting point you need to regularly monitor categories such as those listed below.
This data will help you:
Are your rankings poor?
Maybe it’s because your competitors are blogging and you are not!
Writing regular posts is not only a great way to communicate with your patient base and referrers, it’s also an effective tool for Search Engine Optimisation (SEO) and in turn driving traffic to your site. When ranking websites Google favours those which have plenty of well-written relevant content.