Category: Job Position – FILLED

844 – Medical Receptionist – Ipswich

Part Time Medical Receptionist

  • Commencement asap – Bright light rooms
  • Working with our Specialists and team – parking new site and good transport options
  • 5 days per fortnight – must cover other staff’s annual leave and have the flexibility to cover sick leave

We are recruiting for another Medical Receptionist to join our rooms.  This is a highly flexible role, and would suit a highly organised and proficient Medical Receptionist.

You will be our Director of First Impressions, making a difference in our patients lives.  Your duties will include handling all consulting sessions and supporting our team.

Your attention to detail skills will be almost as good as your customer service skills, you love to be organised!  You thrive in a “Brand Ambassador” role, who makes our patients feel as though they are the only patients in the practice. You will use your bubbly and enthusiastic personality, to be a strong brand ambassador for our Practice.

Our requirements are:

  • Professional in your presentation, written and verbal communication
  • Strong experience with Medical Terminology (Cardiology)
  • Must be available to cover sick leave and holiday leave (this is imperative).
  • Having previous Medical Reception experience including managing consulting sessions and meet and greet – Specialist experienced viewed favourably
  • Experience with Medical Software
  • Happy to perform ad-hoc administration duties for our Doctors and our Practice Manager
  • Be a great team player – happy to assist others when needed and love working in well-functioning teams
  • Being experienced in working with various health funds and Medicare (ECLIPSE viewed highly)
  • Possess excellent organisational skills, outstanding work ethic and punctuality
  • Have a capacity and energy to perform well in a busy environment – must be a skilled multi-tasker

Traits:

  • Hands on attitude, where nothing is beneath them, whether the job is big or small
  • Clear and concise communicator who pre-empts our Doctor’s needs, who is proactive not reactive
  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Honest, trustworthy, loyal and dependable
  • Friendly with quiet confidence, always happy to assist others

Experience:

  • Must have minimum two (2) years Medical Reception experience
  • Private Specialist experience is viewed highly

The successful applicant will be rewarded with a supportive work environment as well as a remuneration package, dependent on experience, which is above the award wage. Apply now quoting reference 844.

Please follow our Instagram page recruitmentatrws for further career opportunities.

839 – Medical Receptionist – Mentone

Medical Receptionist

Part Time

  • Work/life balance – 3 full days
  • Hematology/Oncology Practice – above Award pay rate
  • Mentone – parking

Do you pride yourself on your customer service skills and admin skills?  Is a can-do pre-emptive attitude your specialty?  Do you want a healthy work/life balance? Then we want to hear from you.

Our Specialists are looking for a Medical Receptionist to join our reception team and assist with managing our consulting sessions, office management and handle medical administration tasks including patient administration for our practice. You will report directly to our Specialists.

This is an important patient facing role in our practice and may lead to further upskilling opportunities in the future.   If you have nursing experience, this would be viewed favourably.

At our practice, our patients are our number one priority (this cannot be overstated).  Therefore, your amazing customer service and attention to detail skills will assist them in their patient journey. All your dealings with our patients will be via face to face or electronically.

Our ideal candidate will have the following:

  • Professional and proficient demeanour and presentation – excellent grammar and medical terminology
  • Unflappable personality, that likes to follow efficient systems
  • Excellent communication skills with a positive and friendly manner and can-do attitude (leave a fantastic impression)
  • Experience using Best Practice, Mediflex and ECLIPSE (or similar medical software programs)
  • IT savvy – to be able to troubleshoot if needed
  • Ability to work independently with initiative and in a team environment
  • Ability to work well under pressure and to multi-task in a busy environment along with being open to direction (from Specialists) to ensure the smooth running of the practice
  • Constantly takes pride in their work and productivity, who loves to assist particularly for patients in need and is flexible in times of demand
  • Assisting our Specialists and Medical Secretary as and when needed (ad hoc duties)

Responsibilities will include:

  • Overseeing and assisting in the smooth efficient running of the practice.
  • Handling referrals from patients
  • Directing patients to our interactive website to load paperwork or send via email/mail if needed
  • Managing the phone
  • Back office tasks including regular financial reporting for both specialists
  • Updating Medical Software and Medication software including troubleshooting any issues
  • Co-ordinate with our off-site consulting locations including appointment booking, billing and consulting
  • Respond to and manage patient communication tasks including phone calls and emails
  • Welcoming patients face to face, phone calls and other forums of contact in an efficient, friendly and courteous manner – making them feel as if they really matter
  • Providing exceptional attention to detail in all tasks and duties
  • Delivering exceptional customer service at all times
  • Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting (for sessions off and on site)
  • Collecting, entering and uploading patient details and reports
  • Performing general administrative duties and ad-hoc duties as required for the Specialists
  • Covering leave (sick and annual, with notice) for our other Medical Receptionist

Days:     

3 full days

Appropriate above Award payrate based on skills and experience. If you would like a chance to step up in your role and take on this opportunity, please apply.  Ref: 839

838 – Part Time Practice Manager – Malvern

Practice Manager

  • Working 4 to 5 days per week – negotiable – work/life balance
  • Progressive and renowned IVF/Gynaecology practice
  • Malvern location – Genie – Mature minded

Are you interested at being at the forefront of IVF and Gynae specialty? Do you love to provide that extra service, everyone is always looking for? Do you like to use your fantastic people skills to lead our fabulous team?  If this interests you please read further below:

Our specialist practice is seeking a professional, highly organised, people savvy and experienced Practice Manager to lead our team. This would be a pivotal role in our practice supporting all our Surgeons and working with our fantastic team. To set the scene, this is a practice that is progressive and leading edge. From our Surgeons and Physicians to all our support staff you will be working with the best.

We are looking for a Practice Manager who would love to be part of this, and who prides themselves on their leadership skills and understands the importance of caring and supporting our practice and staff and most importantly our patients – they are our number one priority.

Our Practice is located in Malvern, with street parking close by. The working hours are over a four-week roster.

Our requirements are:

  • Experience in motivating and training a team to continually improve the efficiencies and workings of our practice including fostering an environment of staff recognition, trust and support
  • Having a good understanding and extensive experience in Theatre Bookings, Surgical Quoting, Genie Medical Software (or similar) including known Gaps, no Gaps and AMA fees
  • Being experienced in working with various health funds and Medicare (Eclipse viewed highly)
  • Possess excellent organisational skills, outstanding work ethic, punctuality. Enjoy creating and refining new and present processes to ensure the practice runs smoothly and efficiently
  • Displaying outstanding customer service skills, verbally and written – this cannot be overstated, particularly when dealing with complaints
  • IT savvy skills (able to troubleshoot as required)
  • Proud of your professional manner and presentation
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Happy to perform ad-hoc administration duties for the Surgeons
  • Having previous experience in managing staff including conflict resolution, training, leave and timesheet requirements
  • Full practice reporting including end of day, week and month
  • Prepare, implement and oversee annual business plans, forecasts, financial reports and budgets in conjunction with the Principal
  • Ensuring the practice is always fully compliant with industry and government regulations including OH&S. Attend and actively participates in all relevant practice meetings.

Traits:

  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Clear and concise communicator who is a team player
  • Honest, trustworthy, loyal and dependable – love building and maintaining fantastic teams
  • Friendly with quiet confidence

 

Experience:

  • Must have minimum two (2) years Practice Manager experience
  • Private Specialist experience is mandatory – O&G or surgical experience viewed favorably

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a remuneration package, dependent on experience, which is well above the award wage. Apply now quoting reference 838

834 – Full Time Medical Receptionist – Mulgrave

Full Time Medical Receptionist

  • Full time role – Work/life balance
  • On-site parking – Mulgrave or North Dandenong location
  • Expanding progressive multi-site GP practice

Do you pride yourself on your attention to detail skills? Only coming second to your patient care skills?  Then we want to hear from you.

Our practice
Be part of a multi-site practice. One site is bulk billed the other privately billed. We are an expanding progressive practice, with a large team (multi-skilled) and extremely amiable Directors and management.

Role
Our practice recognises that this position is one of the most important roles in our team. You will be our true “Director of First Impressions”, wowing patients with your sincere and empathetic care, but at the same time ticking all the boxes to ensure we are compliant. Reporting directly to the Administration Manager, you will be the first point of contact between patients and the practice. The role requires the following:

Duties:

  • Handling all phone communication in a professional and empathetic manner
  • Scheduling and managing appointments
  • Respond to patients and visitor enquiries
  • Manage Front office/reception area and facilitate smooth patient flow by communicating with patients and clinical staff, being aware of delays
  • Understanding and ensuring important private information is kept confidential
  • Manage accounts and process billings & receipting
  • Scanning, filing and faxing confidential documents
  • Managing medical records and keeping information updated
  • General administration duties including ad-hoc duties as required by management

 Required skill set:

  • Professional phone etiquette and high level of customer service (wow us with your professional manner)
  • Excellent verbal and communication skills – with a can-do attitude
  • Strong computer skills especially proficiency in Medical Director/Pracsoft and MS Office software
  • Proven experience of working in a well functioning team
  • Previous experience working as a Medical Receptionist in a GP practice and basic medical terminology
  • Be able to work under pressure – being unflappable at busy times
  • High attention to detail
  • Able to manage time and prioritise workload
  • Problem solving mindset
  • Maintain confidentiality
  • Quick and efficient in learning new processes & procedures
  • Strong organisational and follow up skills

The role is diverse and rewarding, being able to help assist patients with their health needs and Doctors with their administrative requirements. If you would like to work in a rewarding, busy and supportive environment then we would like to hear from you.  Please attach your cover letter and resume to your application. Noting reference number: 834.

Follow our instagram page at RecruitmentatRWS.

833 – Virtual Reception Manager – Camberwell

  • Immediate Start
  • Expanding organisation with clients all over Australia
  • Flexible working arrangements negotiable

This is an exciting role and is your chance to get away from the repetition of everyday private practice to something that has enormous growth potential. You will be overseeing multiple clinics and working with them to improve systems, streamline practices, help train staff and promote growth. You will manage our virtual reception program while we train you to be a Practice Management Consultant.

About us
RWS is known for providing turn key solutions and being the one stop shop for surgeons and physicians in Australia. We pride ourselves on providing support and genuine care so medical professionals can do what they do best – without the worry.

About you
We are seeking a highly organised, detail orientated and fast paced professional with practical experience in the medical industry to join our Virtual Reception & Practice Management team.
The following qualities would be favoured highly:

  • A dynamic and affable personality
  • Someone who is proactive and flexible
  • Someone with a ‘can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • A motivated professional with some experience in Practice Management who wants to extend their career past the boundaries of typical medical practice

Duties/Responsibilities:

  • Virtual reception for numerous private physicians and surgeons
  • Answering phones
  • managing enquires and an appointment book
  • billings
  • using numerous medical software’s
  • theatre lists & surgical bookings
  • You would assist our Practice Management team
  • We will provide training so you are able to assist our clients to improve their systems and operations

Our requirements are:

  • Must have minimum 1-2 years’ experience as a Practice Manager or Receptionist in a private medical practice
  • Practice consulting experience essential
  • Private Specialist or GP experience is mandatory – Surgical experience favoured highly
  • Having a good understanding and experience in Theatre Bookings, Surgical Quoting, including known Gaps, no Gaps and AMA fees – Preferred
  • A professionally presented individual with excellent phone manner
  • Very proficient with medical software such as Clinic to Cloud, Genie and/or Gentu – Essential
  • Experience lodging health fund and Medicare claims electronically using Eclipse
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • A current drivers licence and car – travelling to our clients clinics may be required

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a befitting remuneration package (commensurate with experience) and limitless opportunities for growth. With exciting development opportunities and a friendly and dynamic culture, we invite you to come grow with our organisation in this ever changing role.

Apply now quoting reference 833

831 – Part Time Medical Receptionist/Typist – Kew

Part time Medical Receptionist/Audio Typist

  • 3 days per week – St Vincent’s Private – Kew
  • Be upskilled in Genie Medical Software 
  • Learn from the best – Work/lifestyle balance

This is a role that you will be able to display your great patient care skills along with your IT savviness.

About the role

We are looking for a friendly and proactive medical receptionist with good typing skills to join our surgical practice on a permanent part time basis. Previous experience in medical reception/administration is essential for this role.

You will provide administrative and reception support to our Surgeon and patients. An important aspect to this role is the audiotyping of letters, to be sent out with a fast turnaround.

The role will be based at our Kew rooms (within St Vincent Private Hospital) and is 3 days per week .

Key duties and responsibilities:

  • Assist with managing consulting sessions, meet and greet
  • Answering the practice phone in a professional, caring and warm manner
  • Manage appointment diary and referrals
  • Administrative duties as required (e.g.: scanning, send/receive correspondence, inbox maintenance)
  • Audiotyping letters
  • Flexibility to cover staff annual and sick leave

Skills and experience

  • Excellent written and verbal communication skills
  • One to two years minimum experience as a Medical Receptionist in a similar environment; experience in Specialist rooms highly advantageous but not essential, if you have GP experience please apply
  • Experience liaising with Surgeons, staff and allied health professionals and patients (warm and respectful manner when interacting with staff, patients and all medical professionals)
  • Prior experience with medical software with strong computer/IT (including troubleshooting) skills and Genie experience
  • Typing speed (minimum 70-80 words per minute)
  • Your patient care skills are only second to your attention to detail skills
  • Experience and ability to meet deadlines – fast turnaround of letters – 24 hours optimum
  • Overtime may be required once or twice per month if the surgeon finishes consulting after 5pm so that all letters are typed and sent out on the day – we pride ourselves in our turnaround.

You will be reporting to our Practice Manager who will support and guide you in this role.

Working Days
Monday, Tuesday and Thursday

Working Hours:
8:30am till 5:00pm
1 x Thursday a month, twilight session 12pm-8.30pm.

If this is a role that suits your skills and experience, we would love to hear from you.  Please apply via Seek and quote ref: 831

Please view our instagram page: recruitmentatrws

830 – Part/Full Time Practice Manager – Blackburn

Part/Full Time Practice Manager

  • Work/life balance – 4 days a week (9-hour work days)
  • Blackburn – close to home – paid lunchtime – community based GP practice
  • Commencement early May – parking on-site

Do you pride yourself in your entrepreneurial and ownership skills?  Have you prior experience running GP practices? Do you like to lead a team independently and love variety?  Then we want to hear from you.

Our community practice (a registered charity) which is a faith based medical centre (newhopemedical.com.au) is seeking a professional, highly organised and experienced Practice Manager.  You pride yourself in being able to multitask with attention to detail to each and every task and have great team building skills.  You will be responsible for the overall running of the practice whilst developing a culture and aligning with the NewHope Baptist Church vision.  Our Part Time Registered Nurses and Part Time Medical Receptionists will report directly to you.

This role will be overseeing our GP practice, along with working with our Finance Department and Board.  You will receive full training/on-boarding from our outgoing Practice Manager.  Our practice location is in Blackburn.  You will manage the day to day running of our clinic and report directly to the Secretary of the Board.

Duties:

  • Manage overall practice workflow and billing, receipting, reconciliation and rostering (staff)
  • Assist with room allocation/doctor rostering within the clinic in conjunction with the admin staff
  • Oversee and manage 3 yearly accreditation
  • Day to day running of the clinic including dealing with conflicting priorities.
  • Utilising the Practice Manager Association and Primary Health Network to update our medical software/regulations to ensure it is current
  • Oversee management of HOTDOC software, including reminders, recalls and bookings
  • Ensuring the practice is compliant with current legislation
  • Manage all HR issues relating to: Admin Staff, Nursing Staff, contracted Doctors, Specialists and Allied Health
  • Primary contact and liaison for all contracted services and stakeholders
  • New Doctor recruitment/interviewing/paperwork
  • End of day, week and month financial reporting, reporting to the Board (6 to 8 times per year) regarding negotiated KPI’s.
  • Regular database maintenance
  • Understanding and being skilled in basic book-keeping Xero (or similar) and working with our Finance Team (reconciliation of Xero advantageous) no payroll required
  • Ensuring current processes and procedures are working well, and seeking to upgrade any areas needing improvement
  • Attending regular weekly, monthly and quarterly meetings with relevant stakeholders and creating agenda for these meetings and provide minutes to all relevant parties
  • Accountable for the provision of professional management services to the Medical and Counselling (Allied Health) practice.
  • Ensuring the practice is COVID-19 safe and compliant with current regulations
  • Organising and managing Marketing and Promotion in partnership with the NewHope Communications team.

Key strengths:

  • Being able to lead by example, and promote a positive and inclusive working culture
  • Unflappable and flexible, adapting to the practice and the Doctor’s and Board’s needs
  • Professional in presentation, written and verbal communication
  • Previous experience in GP Practice Management/Operations Management – community based practices viewed highly
  • Experience with Best Practice
  • Hands on attitude, where nothing is beneath them, whether the job is big or small
  • Clear, concise communicator who pre-empts stakeholders and staff’s needs, and who is proactive not reactive.
  • Honest, trustworthy, loyal and dependable
  • Approachable and willing to work with all stakeholders

Experience:

  • 3-5 years Practice Management experience (GP viewed favourably)

The successful applicant will be rewarded with a supportive work environment as well as a good remuneration package, dependent on experience.  Apply now via RWS website Current Positions – RWS (roomswithstyle.com.au)  and quote reference 830 or via this forum.

Please view our instagram page: recruitmentatrws

828 – Medical Receptionist – Mentone

Medical Receptionist

Part Time

  • Work/life balance – 3 full days
  • Hematology/Oncology Practice – above Award pay rate
  • Mentone – parking

Do you pride yourself on your customer service skills and admin skills?  Is a can-do pre-emptive attitude your specialty?  Do you want a healthy work/life balance? Then we want to hear from you.

Our Specialists are looking for a Medical Receptionist to join our reception team and assist with managing our consulting sessions, office management and handle medical administration tasks including patient administration for our practice. You will report directly to our Specialists.

This is an important patient facing role in our practice and may lead to further upskilling opportunities in the future.   If you have nursing experience, this would be viewed favourably.

At our practice, our patients are our number one priority (this cannot be overstated).  Therefore, your amazing customer service and attention to detail skills will assist them in their patient journey. All your dealings with our patients will be via face to face or electronically.

Our ideal candidate will have the following:

  • Professional and proficient demeanour and presentation – excellent grammar and medical terminology
  • Unflappable personality, that likes to follow efficient systems
  • Excellent communication skills with a positive and friendly manner and can-do attitude (leave a fantastic impression)
  • Experience using Best Practice, Mediflex and ECLIPSE (or similar medical software programs)
  • IT savvy – to be able to troubleshoot if needed
  • Ability to work independently with initiative and in a team environment
  • Ability to work well under pressure and to multi-task in a busy environment along with being open to direction (from Specialists) to ensure the smooth running of the practice
  • Constantly takes pride in their work and productivity, who loves to assist particularly for patients in need and is flexible in times of demand
  • Assisting our Specialists and Medical Secretary as and when needed (ad hoc duties)

Responsibilities will include:

  • Overseeing and assisting in the smooth efficient running of the practice.
  • Handling referrals from patients
  • Directing patients to our interactive website to load paperwork or send via email/mail if needed
  • Managing the phone
  • Back office tasks including regular financial reporting for both specialists
  • Updating Medical Software and Medication software including troubleshooting any issues
  • Co-ordinate with our off-site consulting locations including appointment booking, billing and consulting
  • Respond to and manage patient communication tasks including phone calls and emails
  • Welcoming patients face to face, phone calls and other forums of contact in an efficient, friendly and courteous manner – making them feel as if they really matter
  • Providing exceptional attention to detail in all tasks and duties
  • Delivering exceptional customer service at all times
  • Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting (for sessions off and on site)
  • Collecting, entering and uploading patient details and reports
  • Performing general administrative duties and ad-hoc duties as required for the Specialists
  • Covering leave (sick and annual, with notice) for our other Medical Receptionist

Days:     

3 full days

Appropriate above Award payrate based on skills and experience. If you would like a chance to step up in your role and take on this opportunity, please apply.  Ref: 828

827 – HR & Recruitment Coordinator – Camberwell

At our company our staff are respected, and our staff respect each other. We have a fantastic work culture. Also our clients, who are doctors from across Australia,  are well looked after and treated like family. Doctors provide a vital service for all of us and it is our passion and purpose at RWS to ensure we help them run their business so they can cope with the pressures of being a medic. Check out our website to find out all the services we provide for our doctors:  www.roomswithstyle.com.au

We are looking for a kind professional and diligent person to join our company. Someone who prides themselves on being of service to others and making a difference.

The role is within the HR department providing recruitment for our doctors along with personality profiling of applicants and preparing all required documentation for our client. You will also enjoy the exciting opportunity of providing training for the doctor’s staff.

If you are the successful candidate training in all areas of the role will be provided so you can develop a great awareness of what doctors need both practically and psychologically in their business. We want someone who enjoys building close relationships with our doctors so they can rely and depend upon you.  When they are stuck, we come running to help.

If you have one to 2 year’s experience recruiting and/or experience working in a HR department for any industry, and meet the criteria above,  we welcome you to apply.

The role will be 4-5 days and will allow some working from home flexibility once you are familiar and competent with the role.

Competency with standard IT programs is essential along with the successful completion of relevant tertiary qualifications.  You need to be someone who takes pride in their appearance and enjoys multi-tasking in a role where two days are never the same.

Our company has huge growth potential for you. The business has doubled over the last few years, and we continue on an exciting and challenging growth trajectory.

So, are you ready to join us?  Are you ready to make a difference?

If this role sounds like you, please get in touch with me.  Immediate start.  Working days are negotiable. Fun and variety are promised!

826 – Full Time Medical Receptionist/Secretary – Camberwell

Medical Receptionist/Secretary – Full Time 

  • Medical reception working for multiple specialists across Australia – Full time role
  • Modern corporate office environment – Camberwell location (no face to face contact with patients)
  • Opportunity to be fully trained in Specialist Medical Reception and software such as Genie, Gentu, Clinic to Cloud and others.

This position is a unique medical reception role working in our corporate office in Camberwell.  If you are looking to get out of working in a medical centre or hospital, come and join the team at RWS. You will be providing virtual reception services along with a host of other activities to a range of specialists in private practice located throughout Australia.  No two days are the same.

The role will require you onsite in our office 9:00am – 5:00pm Monday to Friday.  No afterhours or weekend work.

You will be supported by RWS’ qualified staff who have many years’ experience working for Surgeons and Physicians and you will also receive the opportunity for growth assisting in other business areas at RWS such as marketing and practice management support.

About usRWS is known for providing multi-faceted solutions and providing a one stop shop for Surgeons and Physicians in Australia. We pride ourselves on providing administrative support and genuine care so medical professionals can do what they do best – without the worry.  You will be working in a culture that is supportive, welcoming and professional.

About youWe are seeking a highly organised, detail orientated and fast paced professional who has experience in customer service – you pride yourself on your customer service skills.

The following qualities would be viewed favourably:

  • A dynamic and easy-going personality
  • A ‘can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • A motivated professional with some experience in Reception or customer service who wants to expand their career.
  • Someone who is pro-active, can multi-task and is flexible

Duties/Responsibilities that you will be trained in:

  • Managing virtual reception for numerous private Physicians and Surgeons
  • Answering phones
  • Managing enquires and practices’ appointment books (on-line)
  • Consulting billings
  • Working across multiple medical software platforms
  • Managing Theatre lists & surgical bookings/billings
  • The possibility of visiting a variety of private clinics for onsite support during staff absences
  • Assisting our practice team and other departments at RWS as needed

Our requirements are:

  • Either GP/Allied or Specialist Medical Reception experience
  • A professionally presented individual with excellent phone manner (impressions matter)
  • Familiar with Microsoft Suite
  • IT Savvy
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • A current driver’s licence and car – if and when needed

825 – Senior Medical Secretary – East Melbourne

Part Time role – 1 day per week work from home negotiable 

• IVF/Gynaecologist Surgeon
• Commencement asap – East Melbourne location – Monday-Wednesday or Monday-Thursday
• Pivotal role – room to grow – well above Award salary

Are you proud of your customer service and organisational skills? Do you love to make a difference in people’s lives? We have a role for you.

We are looking for a proactive, organised and motivated Senior Medical Secretary to join our fantastic team, who is wanting to be part of the journey as we grow our practice. Experience in Fertility and Gynaecology would be viewed highly. Our practice rooms are very accommodating and nurturing, and we are open Monday to Friday.

Foremost with this position, is providing empathy and care for our patients. Our patients are our number one priority (this cannot be overstated). You will love to wow our patients with your professional, nurturing and accommodating manner including your impeccable presentation.

Key responsibilities:

• Have a great understanding and extensive experience in Theatre Bookings, Surgical Quotes and Billing
• Medium to expert level of experience and understanding of Genie Medical Software including producing reporting (or other relevant medical software)
• Be experienced in working with various health funds and Medicare (ECLIPSE viewed highly)
• Handling consultation sessions (meet and greet) telephone queries and email correspondence in a professional and warm understanding manner
• Managing clinical appointments
• Invoicing and receipting for consulting (including chasing overdue accounts)
• IT Savvy with great troubleshooting skills
• Managing incoming emails including screening and prioritising
• Multi-tasking and performing ad-hoc duties as required
• Ensuring the practice is running in an efficient manner, including ensuring all tasks and including administration are up to date.
• Assisting the Principal in PA and ad hoc duties as required
• Collaborating with other staff to provide a seamless process for our team and patients
• Ensuring our rooms are always immaculate, including the consulting rooms

Essential skills and experience:

• Previous experience as a Medical Secretary in a Private Practice setting (fertility experience viewed highly)
• Genie experience
• Audio typing and dictaphone experience
• Ability to be flexible in prioritising duties
• Excellent verbal and written communication skills
• Well presented and professional in attire and compassionate with all patients
• Ability to work independently at the front desk and assist the team

If you are after an exceptional opportunity, then this is the role for you. We take pride in the care we provide our patients and would love someone to join us with the same ethic.

Please apply and include your resume and a cover letter, explaining why you would be a great candidate for our practice. Please quote ref 825 and follow our RWS Instagram page.

824 – Administrative Assistant – Mulgrave

Part Time Administrative Assistant

  • Junior role – 2 days per week with a view to increasing
  • Be upskilled and train on the role – commencement asap
  • Mulgrave location – growing multi-site GP practice

Are you proud of your admin skills? Would you like to be upskilled further? Are you someone who loves working alongside others with a pleasing and giving personality?

If that sounds like you, come and be a part of our expanding practice and add to our positive, workplace culture. We will provide training in other areas/skills other than administration to complement your existing skills.

About you:
This role will suit someone who has some administration experience (in any industry) and would love to provide office support to our very busy Practice Manager. This position will commence at 2 days per week, with a view to increasing as the position grows. You enjoy working with people but mostly you love being organised, multi-tasking and enjoy having good systems to follow and committed to follow clear direction from our Practice Manager. You also love being the gate-keeper of good system control.

About us:
We are a large multi-site rapidly expanding GP practice in Mulgrave and North Dandenong. This allows us to provide room for growth. Our practice is a supportive environment and provides limitless opportunities for growth

The following background/attributes would be viewed favourably:

  • Previous administration experience including Microsoft suite
  • A team player who respects and values others
  • Someone who is pro-active, can multi-task
  • A flexible ‘can do’ attitude with great IT skills
  • Takes pride in their excellent attention to detail and has a great work ethic
  • A motivated professional with some experience in admin or customer service who wants to expand their career.
  • Someone who prides themselves in their clear communication, verbal and written.
  • Drivers licence and access to a car

Duties/Responsibilities that you will learn:

  • Full support for our Practice Manager
  • Ad hoc duties as required by management
  • Answering phones as needed (relief to main Reception only)
  • Ensuring systems are in place and are followed
  • Xero experience (not mandatory, data entry training will be provided if needed)

Our requirements are:

  • A customer service/admin employment history (not necessarily medical)
  • Someone who is steady, reliable and punctual and works well in a team and autonomously
  • A professionally presented individual with an excellent manner (impressions matter)
  • Familiar with Microsoft Suite
  • IT Savvy
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker

The successful applicant will be rewarded with a supportive and dynamic work environment as well as limitless opportunities for growth. With exciting development opportunities and a friendly and dynamic culture, we invite you to come grow with our organisation in this new role.

Apply now quoting reference 824.

821 – Full Time Senior Medical Secretary – WFH

Full Time Senior Medical Secretary – WFH

  • Start up practice – Fantastic, respectful and amiable Orthopaedic Surgeon
  • Initially 4.5 days WFH – eventually (after set-up stage) 2 days WFH
  • Work close to home (when at the practice) Frankston – Commencement start of April

Would you like a pivotal role in setting up a start up with our delightful Surgeon? Do you enjoy WFH? Are you the guru of systems? Then please apply.

This is an opportunity for a Senior Medical Secretary to use their extensive experience to assist this Surgeon with his start-up practice. We are seeking an energetic, experienced, self-motivated and customer service minded Senior Medical Secretary for a permanent full-time initially WFH 4.5 days a week (.5 day a week in practice consulting), and as the consulting sessions (and practice) gradually grows, the hours on-site will increase (over time) to eventually 2 days per week WFH.  As the pivotal member of this team, you will need to demonstrate an exceptional commitment to ensuring our practice runs at its optimum and ensure we display exceptional patient care and have the ability to think outside the square and display initiative.  We cannot overstate how delightful this Surgeon is.

Our ideal candidate will have the following:

  • Experience using Xestro (transitioning from C2C) – or similar medical software programs
  • Excellent communication skills with a positive and friendly manner and can-do attitude – a real team player
  • Audio typing (for urgent letters only)
  • Experience at a Speciality Medical Practice (Orthopaedic viewed highly)
  • Professional appearance and demeanour (with outstanding customer service and strong skill level on all aspects of the Medical Secretarial role (dealing with Worksafe and TAC viewed highly)
  • Theatre bookings and Surgical billing (and quoting) experience (Eclipse experience viewed highly)
  • Ability to work independently with initiative and also love being part of a team (which includes our other stakeholders)
  • You pride yourself on your attention to detail and thrive in implementing systems
  • Ability to work well under pressure and to multi-task in a busy environment, happily being the gatekeeper for our Surgeon
  • IT Savvy with great troubleshooting skills
  • Professional manner verbally and written

Responsibilities will include:

  • Developing and implementing new practice systems – you are the guru of systems and processes.
  • Welcoming patients into the practice and answering phone calls in an efficient, friendly and courteous manner
  • Delivering exceptional customer service at all times (cannot be overstated)
  • Scheduling and managing patient appointments
  • Undertaking Theatre bookings and Surgical billing including patient billing and processing of payments
  • Performing general administrative duties such as scanning, faxing, mail sorting, filing and following-up patient enquiries
  • Supporting and assisting our Surgeon in a range of administration and ad-hoc tasks.

Appropriate above award remuneration based on skills and experience.

If this sounds like you, and you have the skills/experience required, we’d love to hear from you.  Please upload your resume and cover letter and quote ref: 821.

820 – Casual Medical Receptionist – Footscray

  • Work life balance – two to three days per week (possibility of permanence)
  • Amazing opportunity to work with our great team of Specialists and staff (not overstating)
  • ASAP commencement – Carparking on site

Would you like to use your extensive experience as a Medical Receptionist to work with our fantastic team?  Are you proud of your work ethic?  Then we want to hear from you.

Our practice is looking for an experienced self-motivated permanent casual Medical Receptionist who loves their role.  You thrive on using your extensive Reception skills to organise and look after our team.  We are wanting you to further complement our growing practice and join our amazing team with your easy going and personable nature. Your sense of humour, quiet confidence and can-do attitude will be an asset to our practice. You will be a true brand ambassador, happily liaising with our referral base and treating all at the practice with respect and dignity.

Our selected candidate (commencement asap) will assist at the reception area including managing consulting sessions including booking and billing for our Specialists and allied health staff. If you have Audio Typing skills that would be viewed favourably as well.

You also pride yourself on your customer service, and organisation skills which only comes second to your attention to detail.

Main duties include:

  • Providing an outstanding level of customer service on the telephone and in meeting and greeting our patients
  • Supporting the Specialists by being highly professional and friendly first point of contact for the business
  • Having a good understanding and extensive experience in running and managing a consulting session including issuing invoices and taking payments
  • Professional in your presentation, written and verbal communication
  • Zedmed Medical Software (or similar)
  • Ability to work independently but as a part of a team when required
  • Experience with TAC and Workcover (viewed favourably)
  • Being experienced in working with various health funds and Medicare
  • Possess excellent organisational skills, outstanding work ethic and punctuality
  • Have a capacity and energy to perform well in a busy environment – must be a skilled multi-tasker
  • Strong experience with medical terminology
  • Happy to perform ad-hoc administration duties for our team including Specialists and allied health staff
  • Availability to cover personal and annual leave with notice

Successful candidates for this role will require:

  • Exceptional customer service and attention to detail (this cannot be overstated)
  • An extremely friendly, professional, dignified and kind manner to all people with whom you deal with
  • Excellent communication skills, both verbal and written
  • Excellent organisational skills
  • Audio typing skills (viewed favourably)
  • A medical reception background, ideally having experience with Zedmed practice software, and having previously worked within a Specialist practice
  • Motivation to assist in growing and improving our practice

What you will get in return:

You will work within a very supportive and caring work environment with various doctors, allied health staff and patients. You will be paid a good salary with permanent employment benefits, upskilling opportunities including training and be able to forge a career in a successful medical practice.

Days:   To be negotiated

Hours: 8:45am till 5pm (you are paid for your 30 minute lunch break)

If this sounds like a role that interests you, please submit your resume and cover letter, quoting the reference number: 820.

819 – Senior Medical Secretary – East Melbourne

Full Time role

• Leading edge IVF/Gynaecologist Surgeon
• Commencement early March – East Melbourne – Excellent public transport
• Pivotal role – room to grow – well above Award salary

Are you proud of your customer service skills? Do you love to make a difference in people’s lives? Then we have a role for you.

We are looking for a proactive, organised and motivated Senior Medical Secretary to join our fantastic team, who is wanting to be part of the journey as we grow our practice. Experience in Fertility and Gynaecology would be viewed highly. Our practice rooms are very accommodating and nurturing, and we are open Monday to Friday.

Foremost with this position, is providing empathy and care for our patients. Our patients are our number one priority (this cannot be overstated). You will love to wow our patients with your professional, nurturing and accommodating manner including your impeccable presentation.

Key responsibilities:

• Have a great understanding and extensive experience in Theatre Bookings, Surgical Quotes and Billing
• Medium to expert level of experience and understanding of Genie Medical Software including producing reporting (or other relevant medical software)
• Be experienced in working with various health funds and Medicare (ECLIPSE viewed highly)
• Handling consultation sessions (meet and greet) telephone queries and email correspondence in a professional and warm understanding manner
• Managing clinical appointments
• Invoicing and receipting for consulting (including chasing overdue accounts)
• IT Savvy with great troubleshooting skills
• Managing incoming emails including screening and prioritising
• Multi-tasking and performing ad-hoc duties as required
• Ensuring the practice is running in an efficient manner, including ensuring all tasks and including administration are up to date.
• Assisting the Principal in PA and ad hoc duties as required
• Collaborating with other staff to provide a seamless process for our team and patients
• Ensuring our rooms are always immaculate, including the consulting rooms

Essential skills and experience:

• Previous experience as a Medical Secretary in a Private Practice setting (fertility experience viewed highly)
• Genie experience
• Audio typing and dictaphone experience
• Ability to be flexible in prioritising duties
• Excellent verbal and written communication skills
• Well presented and professional in attire and compassionate with all patients
• Ability to work independently at the front desk and assist the team

If you are after an exceptional opportunity, then this is the role for you. We take pride in the care we provide our patients and would love someone to join us with the same ethic.

Please apply and include your resume and a cover letter, explaining why you would be a great candidate for our practice. Please quote ref 819 and follow our RWS Instagram page.

818 – Casual Medical Administration/Receptionist – Ashwood

Casual Medical Administration/Receptionist

  • Gain new skills – Modern multi-level office environment (no patients on site)
  • Work/life balance 2 days (or negotiable) per week – cover leave for our staff
  • Growing leading edge Gastroenterology practice

Would you like to be upskilled? Do you thrive in your administration and reception skills? Then we want to hear from you.

Our extremely busy practice is looking for a medical administration/reception staff member who excels in process, empathy, sensitivity and caring for our patients and our team of Specialists.

The position is located at our Ashwood site, where we handle all our practice administration (no patients on site). We would love you to be part of our amazing work culture.  We want you to enjoy coming to work!  You will be required to cover for our staff on annual/personal leave with notice.

Prior experience in administration and reception (any industry but preferably Medical is essential).

You will pride yourself in this important role with your initiative and results driven work ethic that drives you to success.  You will be an important part of supporting our team and we would want you to view this practice as your own.  You will happily work along our staff to assist them with their duties (lots of variety) to ensure we provide an exceptional service to our patients. You will also be part of our Brand Ambassador team, wowing our referrers, patients and staff with your PR skills and mature outlook, assisting with relief reception (phone only) and back office administration.  You love to make a difference and treat our staff, Doctor and patients with professionalism and discreetness at all times.

We would love you to be part of our amazing work culture.  We want you to enjoy coming to work!

Key responsibilities:

  • Have a great understanding and experience in the importance of administration
  • Handle telephone queries in a professional and warm manner (relief)
  • Managing appointments including booking and changing/cancelling
  • Savvy IT skills
  • Managing incoming emails including screening and prioritising
  • Multi-tasking and performing ad-hoc administrative back office and front office duties as required

Essential skills and experience:

  • Previous experience as a Medical Receptionist (viewed highly) or a minimum of excellent administration, reception skills and experience
  • You will be trained in our new practice software – Direct Control
  • Capability to assist in putting processes and procedures in place
  • Ability to be flexible in prioritising duties but love processes
  • Excellent verbal and written communication skills
  • Well-presented and professional in attire, written and verbal manner and compassionate with all patients
  • Ability to work independently and as team member

Preferred criteria:

  • Experience in a busy/fast paced office/practice
  • Days: two to three days per week (up for negotiation)

If you are after an exceptional opportunity, this is the role for you.  We take pride in the care we provide for our patients and would love someone to join us with the same ethic.  To apply please quote ref: 818.

817 – Part Time Medical Administration/Receptionist – Ashwood

Part Time Medical Administration/Receptionist

  • 2 to 3 days per week – Ashwood, parking close to site
  • Modern multi-level office environment (no patients on site)
  • Lovely engaging Gastroenterology practice and team (established)

Would you like to be upskilled? Our extremely busy practice is looking for a medical administration/reception staff member who excels in process, empathy, sensitivity and caring for our patients and our team of Specialists.

The position is located at our Ashwood site, where we handle all our practice administration (no patients on site). We would love you to be part of our amazing work culture.  We want you to enjoy coming to work!

Prior experience in administration and reception (any industry but preferably Medical is essential).

You will pride yourself in this important role with your initiative and results driven work ethic that drives you to success.  You will be an important part of supporting our team and we would want you to view this practice as your own.  You will happily work along our staff to assist them with their duties (lots of variety) to ensure we provide an exceptional service to our patients. You will also be part of our Brand Ambassador team, wowing our referrers, patients and staff with your PR skills and mature outlook, assisting with relief reception (phone only) and back office administration.  You love to make a difference and treat our staff, Doctor and patients with professionalism and discreetness at all times.

We would love you to be part of our amazing work culture.  We want you to enjoy coming to work!

Key responsibilities:

  • Have a great understanding and experience in the importance of administration
  • Handle telephone queries in a professional and warm manner (relief)
  • Managing appointments including booking and changing/cancelling
  • Savvy IT skills
  • Managing incoming emails including screening and prioritising
  • Multi-tasking and performing ad-hoc administrative back office and front office duties as required

Essential skills and experience:

  • Previous experience as a Medical Receptionist (viewed highly) or a minimum of excellent administration and reception skills and experience
  • You will be trained in our new practice software – Direct Control
  • Capability to assist in putting processes and procedures in place
  • Ability to be flexible in prioritising duties but love processes
  • Excellent verbal and written communication skills
  • Well-presented and professional in attire, written and verbal manner and compassionate with all patients
  • Ability to work independently and as team member

Preferred criteria:

  • Experience in a busy/fast paced office/practice
  • Days: two to three days per week (up for negotiation)

If you are after an exceptional opportunity, this is the role for you.  We take pride in the care we provide for our patients and would love someone to join us with the same ethic.  To apply please quote ref: 817.

816 – Part Time Medical Receptionist – Mulgrave

Permanent Part Time Medical Receptionist

  • Multiple part time positions (3-4 days per week) – Work/life balance
  • On-site parking – Mulgrave or North Dandenong location
  • Expanding progressive multi-site GP practice

Do you pride yourself on your attention to detail skills? Only coming second to your patient care skills?  Then we want to hear from you.

Our practice
Be part of a multi-site practice. One site is bulk billed the other privately billed. We are an expanding progressive practice, with a large team (multi-skilled) and extremely amiable Directors and management.

Role
Our practice recognises that this position is one of the most important roles in our team. You will be our true “Director of First Impressions”, wowing patients with your sincere and empathetic care, but at the same time ticking all the boxes to ensure we are compliant. Reporting directly to the Administration Manager, you will be the first point of contact between patients and the practice. The role requires the following:

Duties:

  • Handling all phone communication in a professional and empathetic manner
  • Scheduling and managing appointments
  • Respond to patients and visitor enquiries
  • Manage Front office/reception area and facilitate smooth patient flow by communicating with patients and clinical staff, being aware of delays
  • Understanding and ensuring important private information is kept confidential
  • Manage accounts and process billings & receipting
  • Scanning, filing and faxing confidential documents
  • Managing medical records and keeping information updated
  • General administration duties including ad-hoc duties as required by management

 Required skill set:

  • Professional phone etiquette and high level of customer service (wow us with your professional manner)
  • Excellent verbal and communication skills – with a can-do attitude
  • Strong computer skills especially proficiency in Medical Director/Pracsoft and MS Office software
  • Proven experience of working in a well functioning team
  • Previous experience working as a Medical Receptionist in a GP practice and basic medical terminology
  • Be able to work under pressure – being unflappable at busy times
  • High attention to detail
  • Able to manage time and prioritise workload
  • Problem solving mindset
  • Maintain confidentiality
  • Quick and efficient in learning new processes & procedures
  • Strong organisational and follow up skills

The role is diverse and rewarding, being able to help assist patients with their health needs and Doctors with their administrative requirements. If you would like to work in a rewarding, busy and supportive environment then we would like to hear from you.  Please attach your cover letter and resume to your application.  Noting reference number: 816.

Follow our instagram page at RecruitmentatRWS.