Author: Emilia

Our Practice
We are a busy well-established Orthopaedic group that consults across multiple sites (inner eastern suburbs).  Free parking provided at some sites and easy public transport access at all sites. You will join our established practice as a Practice Nurse/Administration. Our amazing team will support you in this role as you work together to provide a seamless experience for the practice and patients.  Our ultimate priority is our patients (we cannot overstate this).

About the role
Join us in providing quality patient care through your advanced clinical nursing practice, along with your strong administrative experience. This is a unique role that will include pre and post patient care (even visiting patients whilst in hospital). You will be promoting and developing collaborative relationships amongst our health care team.

Duties – Nursing Role

• Be the clinical point of contact between patients and the Surgeon.
• Demonstrate advanced clinical skills, knowledge and expertise (Orthopaedic experience well regarded)
• Ensure Surgeon’s instructions and protocols regarding clinical care are meticulously documented and followed at all times
• Gathering health histories, planning and co-ordinating patient care
• Wound care as directed

Duties – Medical Administration

• Using your experience to work alongside the Surgeon to provide Patients with all aspects of administrative tasks including Surgeon’s diary, consulting sessions, surgical bookings and billings
• Reception relief
• Regular liaison with the Practice’s Business Managers – RWS as required

Essential skills and experience

• At least 3 years as a qualified Nurse (EN or RN, Orthopaedic experience highly regarded), current AHPRA registration required
• Previous experience using Medical Practice Software (Genie viewed favourably)
• Flexible in your approach to work, with exceptional customer service skills
• A genuine team player (this is an integral part of our practice)
• Well developed time management skills and ability to multi-task and work efficiently under pressure
• Effective written and verbal communication skills with the ability to multi-task and prioritise
• Ability if needed to assist in consults at our other practice sites (inner east)
• Own car and licence
• Great organisational skills

If this sounds like you, we would be very interested in hearing from you.  Email Michelle@roomwsithstyle.com.au. Please apply and quote ref: 763.

This is a unique Practice and an amazing opportunity.  This Practice is a one stop shop for any joint/Orthopaedic issues with multiple services and options offered including Allied and Medics. We are a progressive team.

Our mission and reality are to provide patients with an extremely comfortable Practice environment (think of a cosy lounge room) where they feel safe, cared for and realise and know they are our Practice’s number one priority.

We are looking for an experienced Medical Receptionist to join the team, who understands that caring for the Practice’s patients is as important as their professional skillset, being our true “Director of First Impressions”. You will be working alongside our dynamic team to ensure the smooth functioning and daily operation of the Practice.

The right candidate will need to demonstrate an exceptional commitment to patient care and have incredible attention to detail (a must) and also have the ability to drive and develop the centre to be working at its optimum.

Excellent presentation and communication skills (both written and verbal) are essential as you will be our front of house. The role would be based at our Frenchs Forest rooms.  Flexibility to assist in covering leave for our staff (and their roles, which we will provide training for) would be viewed highly.  There is parking close to the site.

Key responsibilities:

• All administrative aspects of patient care and reception
• Welcoming patients into the practice in an efficient, friendly and courteous manner
• Delivering exceptional customer service at all times – making a difference in our patients lives
• Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting – this will be for our Surgeon, Allied and Medic consultants
• Collecting and entering patient details
• Answering phone calls and enquiries in a professional and friendly manner
• Performing general administrative duties and ad-hoc duties as required for the Surgeon and the broader team
• Managing consulting sessions for our Surgeon, Allied and Medic team
• Working with the team to manage the Surgeon and other consultants’ diary

Essential skills and experience:

• Experience in customer service and experience in exceling at this (this cannot be overstated)
• Excellent communication skills with a positive and friendly manner and can-do attitude
• Professional appearance and demeanour
• Experience using Gentu, Cliniko or Nookal (or similar medical software programs/IT savvy), and willing to learn new software
• Ability to work independently with initiative and also love being part of a varied team
• Ability to work well under pressure and to multi-task in a very busy environment and open to direction to ensure the smooth running of the Practice
• Constantly takes pride in their work and productivity, who loves to assist and is flexible in times of demand.
• Excellent with medical terminology and happy to undertake ad-hoc duties as needed by the team
• Work autonomously without supervision and under instruction

Desirable skills and experience:

• Previous experience with a specialist software program (e.g. Gentu, Cliniko or Nookal)
• Experience working within in a Private Practice setting, particularly Surgical and Orthopaedic Surgeons (viewed highly)
• A genuine interest and commitment to caring and wellbeing for the patients
• Be able to work autonomously without supervision and handle situations whilst the surgeon is not available

Days/Hours:
Monday to Friday
8:45am till 5:15pm

If you possess the skills required, we’d love to hear from you please email michelle@roomswithstyle.com.au your resume and cover letter. Appropriate remuneration based on skills and experience. Ref: 762.

If you feel you fit the above questions, please apply.

About our Hospitals:
North West Day Hospital and Westpoint Day Hospital are fully accredited facilities providing specialised Endoscopy services. We pride ourselves on delivering exemplary clinical care in a warm personalised environment. Our two hospitals are looking for a Director of Nursing to join our friendly and supportive team. Our patients are our number one priority and our people are empowered to deliver the best possible care while our patients are accessing our services. We are committed to promoting hope, wellbeing and autonomy in recovery.

This role will allow you to keep your skills current by on floor rotation whilst managing the day to day clinical aspects of nursing.

About the role:
This is a fantastic opportunity for a DoN with strong clinical, managerial and business development skills. The role provides contemporary strategic, operational and professional nursing leadership and management for our two Hospitals. We envisage this role will appeal to a candidate who is interested in contributing for the long term
to see the results of their hard work. As the leader of a team, this role balances driving the strategic direction of the organisation with providing hands on support to the ANUMs and the broader nursing team. You will be required to rotate your role between our two Hospitals. One is located in Werribee, the other in Ascot Vale.

The responsibilities of the role include:

• Helping and developing Quality Management Systems that meet the requirements of
  NSQHS 2nd Edition Standards and ACHS Accreditation
• To ensure that the Hospitals are managed according to current standards and meets all statutory requirements
• As the Director of Nursing develop work ethic, standards of practice, and ultimately the clinical excellence and reputation of the Hospitals.
• Assist in developing documentation, implementation, training and internal auditing of the quality management systems and assessment against NSQHS Version 2 (further details will be documented in the Position Description).
• Full management of Quality Management System (further details to be documented in the Position Description)
• Clinical Service and Patient Care (further details to be documented in the Position Description)
• Provide excellent teamwork and leadership to the organisation
• Direct involvement with Management and close interactions with CEO.

Selection Criteria:

• Mandatory: Division 1, Registered Nurse. Current registration and indemnity insurance, DON or extensive senior health management experience. Recent private day hospital experience (Endoscopy viewed highly). Prior experience having a close professional working relationship with Doctors and all Stakeholders.
• Desirable: Dip of Quality Management or similar, a tertiary qualification in admin and/or business management. Experience with ACHS and/or NSQHS accreditation. Recent extensive endoscopy or general surgical experience.
• Experience attending and participating in monthly management meetings.
• Capabilities: Demonstrated leadership and management abilities, excellent verbal and written communication skills. Prior experience in the delivery of process improvement projects.
• Personal qualities: Demonstrated customer focus, approachable, friendly, problem solving, discreet, professional approach and attention to detail.

Days/Hours:

•  Monday to Friday 40 hour week

You will be rewarded with a competitive salary (bonus system in place), excellent working environment, and stimulating and challenging work. As well as the opportunity to further develop your own skills across a number of business areas.

Please note all applicants must currently possess the right to work in Australia.

If you possess the skills required, we’d love to hear from you please email michelle@roomswithstyle.com.au your resume and cover letter or apply on seek. Appropriate remuneration based on skills and experience. Ref: 757.