Caroline Chaplin and her Team | RWS

Our team has been carefully selected to provide a diverse skill set – all designed to achieve optimal performance and success for your private practice.

Caroline Chaplin RWS

Caroline Chaplin


Director of RWS, Caroline Chaplin founded the company with one clear and dedicated vision; to make private practice easier and more enjoyable for doctors:

“Working in the medical industry made it apparent to me that there was limited practice support available for doctors and clinicians. Seeing this gap in the market I set about developing a highly qualified team, who could provide the exact services a private practice required. The goal was to create a one stop shop of practice management services to make practice life easier, more profitable and more efficient. At RWS we are proud of our accomplishments and look forward to working with you to achieve the practice you want.”

Caroline holds a Bachelor of Education along with post tertiary studies in Human Resources / Business Management, Medical Practice Management / Project Management Cert. IV.

Caroline’s primary role is managing and overseeing the services provided by RWS; ensuring all services are current, relevant and beneficial for our doctors.


Jenni Lawson

Virtual Practice Management (VPM) Leader
Jenni is an integral part of the management team at RWS, undertaking a variety of tasks for our clients. She works diligently to ensure client portfolios of recruitment, human resources, marketing and practice management are managed effectively with timely outcomes.

Jenni has over 10 years’ experience in human resources with a special focus in workplace training. She has studied the Diploma of Human Resource Management and holds a Certificate IV in Workplace Training and Assessment. Her training experience ensures our practices can benefit from providing learning and development in customer service skills, telephone etiquette, workplace conflict, dress to impress, occupational health and safety, essential workplace policies such as anti-bullying and harassment, and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).

She has worked in the outsourcing environment for over 20 years with exposure to a broad range of blue chip companies such as Telstra, Ansett Airlines, Medibank, Whirlpool, Zuji and Loyalty Pacific. Working directly with our clients, Jenni strives to achieve outstanding results and make doctors and their staff feel assured they are in great hands.

Along with her recruitment and human resource skills, Jenni has a strong marketing and event management background. These skills are put to great use when organising medical functions and events including practice openings, specialty workshops for medical practitioners and other specialty events for our clients.

Peter Chaplin

Virtual Practice Management (VPM) Leader, Project Manager
Peter is an integral part of the RWS management team. He works to ensure client portfolios of marketing, practice management, recruitment and human resources are managed effectively, working diligently to achieve outstanding results.

Peter holds a Bachelor of Business and is a fully qualified CPA with over 20 years’ experience in SME financial management. He also has an extensive Project Management background with many years’ experience coordinating/designing professional and functional rooms for our doctors. He is assists clients who are undertaking renovations with costs analysis and project budgets.

He enjoys working with clients to ensure their practice operates optimally. Peter works for numerous specialists across Australia, setting up financial procedures and practice KPIs, controlling debtors, meeting compliance obligations and improving in house procedures – all designed to enhance practice revenue and performance.

He also assists with all staffing needs such as employee compliance obligations including payroll, leave entitlements and super, cash flow management, receipting and invoicing.



Tom Wilson

Senior Web Designer
Tom Wilson is a Senior Web Designer at RWS.

Tom holds a Bachelor of Fine Arts and furthered his Web Design studies in Swinburne University’s Master of Multimedia program. Since completion he has accumulated 6 years’ experience running a successful web design studio. In this time he has designed and built websites for a wide range of clients, including a host of medical sites.

Tom specialises in building smart looking, yet functional medical websites. He listens carefully to the needs of our Surgeons and Specialists, and incorporates each individual’s requirements into the website build. Balancing an eye for great design with technical intuitiveness, Tom builds websites which are effective communication tools, designed to provide useful and relevant information for your patients and referrers.

Tom keeps abreast with the latest web technologies and always looks for new ways to grow your business using design and technology.

Minh Ho

Senior Graphic Designer
Minh is a passionate and highly creative graphic designer. With an Advanced Diploma in Graphic Art and nine years’ experience in the design and advertising industry, Minh brings his fresh and vibrant designs to RWS clients.

Minh is well versed in branding and communications and always strives to meet and exceed expectations. Minh exclusively designs for medical specialists and understands the specific requirements of the medical industry. He works diligently to achieve the vision of his clients, attract referrers and provide confidence to patients.
He works with the Project Management team to create fantastic practice designs – creating functional and stylish room layouts.

Minh is also a crucial part of the administration team at RWS, ensuring in house systems and design processes are seamless. He manages the printing function for clients, ensuring marketing collateral is delivered on the correct stock and in a timely fashion.



Janine Stark

Graphic Designer/ Online marketing/ Conference Management
Janine is a Senior Graphic Designer and Online media coordinator for RWS. She works closely with our clients to create a professional and appropriate online presence – befitting of a specialist.

With a Certificate in Design and an Advanced Diploma in Graphic Art (Finished Art and Pre-press), Janine has seven years’ experience as Reprographics Manager for a small, fast paced design and print shop, working one on one with various interesting and knowledgeable clients on a daily basis. She spent a further five years creating functional and eye catching designs for events, businesses and medical practitioners. Janine joined the RWS team in 2011.

She takes pride in every task and loves working with the doctors to create something special; knowing her design skills are being used in such a purposeful and positive manner.

Joyce Lando

Marketing team – Referrer Liaison, Strategy and Events
Joyce Lando is highly skilled marketer and administrator. At RWS she specialises in marketing strategy, referrer relationships and tracking, data management and event management.

Prior to joining the RWS team in 2011, Joyce worked at a senior level in the pharmaceutical industry for 10+ years.. She was instrumental in the marketing & introduction of new medicines in the cardiovascular & anti-obesity areas. Her extensive experience working with Specialists and General Practitioners gave her a great grounding in the understanding of private practice.

Joyce has now assisted many doctors throughout Australia to develop and grow their referral base. She is an efficient, engaging team member who enjoys the challenge of helping doctors achieve their business objectives.
She holds a Bachelor of Education and has successfully completed the AMPA Continuing Education Program.



Sally Benson

Administration & Practice Handbook Liaison
Sally is a highly experienced client service and administration professional with over 20 years’ experience in corporate and professional business environments.

In particular, she has had significant experience within the healthcare industry, including several years managing the Property Services Department at Faulding Pharmacy Services and Mayne Pharmacy Services. This included managing administration, standards, creation of processes and procedures for all Property Services of branded pharmacies, as well as project management of a number of Pharmacy fit out projects across Australia. She knows and understands the compliance documents required by our doctors when creating their Operations Manuals.

Sally is a qualified Architectural Draftsperson with valuable experience within the medical sector. This qualification and experience puts Sally in good stead when assisting the doctors at RWS.

Sally is passionate about customer service and business services within the health industry, and perfectly complements the skills offered by the team at RWS.

Kris Crawford

Marketing, Administration Officer
Kris is an all-rounder with extensive experience in small to mid-sized businesses. She provides a wide range of administration support, including client liaison as required by our practices.

Her main role is to work as part of the RWS team, providing exceptional service to our surgeons/specialists in the areas of administration, marketing, recruitment and human resources.

Kris is a resourceful, energetic professional who, with minimal direction, will always follow through to achieve the desired outcome for our doctors.


Caroline Nicholson

Virtual Reception
Caroline’s strengths lie in providing high quality administration services to patients with a professional touch. Highly motivated and outcome orientated, Caroline has a solid business foundation with a nationally recognised formal practice management qualification. This, combined with an accounting degree, and more than 20 years of experience with multinational corporations and business management in the health industry makes Caroline a well rounded team member. Caroline brings a wealth of knowledge and is passionate about providing first class services to surgeons and specialists, which ultimately leads to a positive and caring experience in patient care.

Caroline holds an accounting degree from Monash University, a Graduate Diploma in Applied Finance and Investment from ASIC and formal professional practice management qualifications.

Tom Hume

Tom brings a strong mix of writing skills and business awareness to RWS. With a keen eye for detail and a deep understanding of communications, he is able to convey complex information simply and focus on the use of key terms to get sites found.

Gaining a degree in Business Computing from a UK university, he started out writing for software companies in Europe and the US. Combining his writing skills with technical know-how, he specialised in creating simple and understandable documentation from highly technical sources.

More recently, Tom has been focused on the health sector in Australia. He is a valuable resource for our doctors who often find it difficult to find time to write copy for their websites and marketing materials.



Michael Findlay

Melbourne Photographer
Michael has worked in the design and photography industry for 30 plus years with both government and corporate clients bringing to RWS experience in architectural, portrait and editorial photography.

He is able to put doctors and staff at ease making them and their rooms look wonderful. This complements the creative visual inputs from other members of the RWS design team (web, video, graphic and interior design). Comprehensive post production is carried out on all final images to achieve consistent results.

With attention to detail and an eye for what will work for web and printed material Michael aims to photograph client’s rooms in a way that reflects their professionalism and standards of patient care.

Vanessa Levis

Sydney Photographer
Vanessa is a Sydney based photographer for RWS, capturing portrait and interactive shots for all specialties.
She enjoys photographing surgeons and specialists in their practices – helping real life situations come to life through pictures.

Vanessa’s work ensures that our doctors are portrayed in a most professional and capable light.

Takeshi Kondo

Takeshi is an in-house videographer at RWS. He brings more than 15 years of professional experience as a director & camera operator, creating commercial cinematography.

Though his career he has been involved in diverse national and international projects including; TVC, Medical videos, Broadcast News, Documentaries and High quality online content.

He is highly focused to bring the best image quality from emerging technologies, working closely with you, to achieve the desired outcomes for your medical practice.

Chris Hicks B Ec.

Human Resources and Industrial Relations
With over 19 years of Human Resource (HR) and Industrial Relations (IR) experience, Chris provides workplace dispute resolution, mediation and generalist HR / IR advice to RWS clients.
Chris has held a number of senior HR / IR roles in two large metropolitan health services and has completed formal mediation training at Harvard University (Program of Instruction for Lawyers).
The focus of Chris’ work is the importance of co-operative workplace relations that improve patient outcomes and add value. Chris also encourages active early intervention in workplace problems so that they do not become entrenched and more costly to resolve.

Chris enjoys working with our doctors and understands the unique nature of the health industry.


Design Team


Lisa Crothers

Interior Designer
Lisa is a Senior Interior Designer with RWS, having beautifully decorated and styled numerous commercial properties across Melbourne and the Mornington Peninsula.

Throughout a 20-year career in interior design, Lisa has honed her skills in an array of interior design mediums, including colour, textiles, lighting and styling.

Her depth of experience has also included the successful management and styling of advertising campaigns, TV commercials and major photographic shoots for a range of commercial businesses.

She is extremely passionate and detail oriented, remaining respectful to the taste and budget of our doctors at all times. Lisa is a diligent and talented designer – motivated by achieving the doctor’s goals and objectives.
She is a vital part of the RWS renovation team.

Pascalle Drever

Landscape and Interior Designer
Pascalle Drever has been working in the design industry for the past 16 years. She has expertise in interior design, architecture, landscape design and product design including graphic design. She has recently become a member of the RWS team.

Pascalle has designed and project-managed a considerable number of diverse private and public projects across both Australia and overseas. A number of these projects have been in the medical and healthcare space.

She has a dedicated interest in designing creative and innovative spaces that are highly functional for all users of the space, and constructed with a thoughtful use of materials and finishes, with clever outcomes such as seamless concealed storage solutions.

She has a particular breadth of experience in landscape design, especially working with the health sector, designing high quality spaces that focus on promoting well-being, such as therapeutic landscaped courtyards and intimate spaces of retreat that form both a visual and physical connectivity with the interior spaces and engage users with a tapestry of landscaping that is evolutionary and regenerative.

As a designer, she is committed to achieving excellence in all aspects of work practice.



Jack Tu

At RWS Jack works for our doctors as a registered Architect. He boasts over 8 years of experience in designing and producing high-end interiors and architecture, specialising in technical drawing documentation and CAD management.

Jack is passionate about detail and aims to provide drawing documentation that while technical in nature is still clear, direct and easy to understand for our specialists.

In completed projects Jack was able to provide a high level of sensibility for the requirements of doctors, staff and patients through clever layout and detailed design.

He is a passionate member of the RWS team committed to providing excellence.